Assignment 3

Name: Dian Nurindah

Class: PBU 7 (batch 3)

ASSIGNMENT 3

Classification of Managerial Skills

Management is a challenging job. It requires certain skills to accomplish such as a challenge. Thus, essential skills which every manager needs for doing a better management are called as Managerial Skills.

According to Professor Katz, there are four managerial skills:

1.     Conceptual Skills,

2.     Human Relations Skills,

3.     Administrative skills, and

4.     Technical Skills.

According to Prof. Katz, all managers require above three managerial skills. However, the degree (amount) of these skills required varies (changes) from levels of management and from an organization to the organization.

 

 

 

The above picture or diagram shows the managerial skills which are required by managers working at different levels of management. The top-level managers require more conceptual skills and less technical skills. The lower-level managers require more technical skills and fewer conceptual skills. Human relations skills are required equally by all three levels of management.

1.       Conceptual Skills

Conceptual skill is the ability to visualize (see) the organization as a whole. It includes Analytical, Creative and Initiative skills. It helps the manager to identify the causes of the problems and not the symptoms. It helps him to solve the problems for the benefit of the entire organization. It helps the manager to fix goals for the whole organization and to plan for every situation. According to Prof. Katz, conceptual skills are mostly required by the top-level management because they spend more time in planning, organizing and problem solving.

This consists of the manager's ability to coordinate all organizational activities and varied interests involved in it. It involves viewing the organization in its totality and understanding the inter-dependence of its individual parts. Of all the skills, this conceptual skill is the most difficult skill to acquire. Conceptual skill is very important for top management in formulating long-range plans, broad policies and relating the business enterprise to the industry and economy.

EXAMPLE OF CASE:

The CEO in one company read the last year report of income. He’s really disappointed with its report because the income they receive is lower than the last year income. So he called his entire manager and conducts a meeting to talking about the income problem.

In meeting, one by one the manager reports the development in his/her own department, then the CEO examining the manager report. After that, CEO asks for opinion and suggestion to all of his managers about how to solve the income problem, after all the managers speak up their idea about the problem, the CEO then make some planning concept based on the managers suggestion, the planning consist of long range plans and strategy to develop the company and to increase their income reports.

After the plan concept is finished, the CEO presenting it managers and ask for their critics and suggestion and planning, but not all the plan is approvable by the CEO, he also must think the long term effect of the policies they made so he must carefully selected the suggestion. So after, the suggestions is chosen, the CEO finalizing the planning concept and presenting it in board meeting for approval. 

2.       Human Relations Skills

Human relations skills are also called Interpersonal skills. It is an ability to work with people. It helps the managers to understand, communicate and work with others. It also helps the managers to lead, motivate and develop team spirit. Human relations skills are required by all managers at all levels of management. This is so, since all managers have to interact and work with people.

The ability of a manager to work with, understand, and motivate people in the organization is known as human skill. It also involves the ability to build effective work teams. The human aspect of management requires individual as well as group relations to be maintained and developed for achieving maximum efficiency. Human skills are important at all levels of management.

EXAMPLE OF CASE:

There’s some misplace news in the company that make all of the employers in confused, because there’s a rumor that there will be mass employers fire in the company. The rumors spread by some irresponsible person that wants to disturb the company activity.

The CEO who responsible for managing the company activity must take a step to cut and clear the false rumor that has spreading into all of employers to stabilizing the condition in the company into normal.

The CEO gathers all the employers and makes some clear and inspirational speech to clear the problem and motivate the employers to do a better work. To do this he need to have a speaking skill and high charisma to make the speech work successfully, after the CEO made a speech to all the employers, the employers begin to calm down and have a new motivation and spirit to develop their company better.    

3.       Administrative skills

Administrative skills are required at the top-level management. The top-level managers should know how to make plans and policies. They should also know how to get the work done. They should be able to co-ordinate different activities of the organization. They should also be able to control the full organization.

So, the meaning of administrative skill is all of skills about planning, organizing, employee’s arrangement and supervising. And administrative skill is typically consisting of following policies and procedures for operating estimates. 

EXAMPLE OF CASE:

CEO as the executive officer of the company needs to have administrative skill to able to control, watching and to make sure the company is doing good profitable activities.

For example, the CEO wants to increase the company productivity, then the CEO needs to able make a strategic way to make sure its plan work, also he needs to control the ethos of the worker and calculate all possibility failure to prepare and prevent when it’s come, then a good CEO must have knowledge about all the department under his and now what the best way to increase their own productivity without ignoring each of department purpose and needs.  

          4.                 Technical Skills

A technical skill is the ability to perform the given job. Technical skills help the managers to use different machines and tools. It also helps them to use various procedures and techniques. The low-level managers require more technical skills. This is because they are in charge of the actual operations.

It is the ability of a manager to use the equipments, methods and techniques involved in performing specific tasks. Technical skill is required more at the lower level of management at the supervisory level. At higher levels, the technical skill is less important as managers can rely upon others for technical information.

EXAMPLE OF CASE:

Technical skills do not imply high technology since janitors, telephone operators, and secretaries are included in this area. It may require a degree or just on-the-job training. For example, a story is told about a young man, who was hired to work at a supermarket.

He reported for his first day of work and the store manager greeted him with a warm handshake and a smile, gave him a broom and said, "Your first job will be to sweep out the store." "But I'm a college graduate." the young man replied indignantly. "Oh, I'm sorry. I didn't know that," said the manager. "Here, give me the broom, I'll show you how."

Not all technical skills are equally in demand. One of the prime mistakes high school grads and college students are does not understand the value society places on different technical skills. Some appreciate in value (programmers), while others are in decline (telephone operators and secretaries).

Technical skills can also become obsolete. As anyone who is in the software area can attest, their knowledge has a limited shelf life. This is an increasing problem for many companies. It’s like needing a workforce running with the computing power of a calculator when one needs a Pentium microprocessor. Just having a sound set of technical skills is not enough for those who wish to move up in the organization—they must also develop other types of management skills.